Glow Green
Glow Green Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 16 reviews. 33% would likely recommend. Rating distribution leans unfavorable with reports of high price level and general consumer dissatisfaction.
Key Takeaways for Future Customers
- Glow Green reviews show frequent trouble reaching a human; expect automated lines and online-first support.
- Customers report delayed or missed installations and appointments; confirm your Project Manager and keep contact details.
- Pricing perceived as high; check warranty and billing details before subscribing.
Negative Feedback / Risk Areas
- Widespread customer complaints about nonexistent customer service and no callbacks.
- Missed engineers and incomplete installs harming reliability and service reputation.
- Issues booking or accessing policy documents and unclear warranty handling.
Positive Feedback
Some installers and individual engineers received praise for knowledgeable, effective service on specific jobs.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
2.4 star rating from 16 reviews. 33% would likely recommend. Rating distribution leans unfavorable with reports of high price level and general consumer dissatisfaction.
Key Takeaways for Future Customers
- Glow Green reviews show frequent trouble reaching a human; expect automated lines and online-first support.
- Customers report delayed or missed installations and appointments; confirm your Project Manager and keep contact details.
- Pricing perceived as high; check warranty and billing details before subscribing.
Negative Feedback / Risk Areas
- Widespread customer complaints about nonexistent customer service and no callbacks.
- Missed engineers and incomplete installs harming reliability and service reputation.
- Issues booking or accessing policy documents and unclear warranty handling.
Positive Feedback
Some installers and individual engineers received praise for knowledgeable, effective service on specific jobs.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Unable to speak to anyone after receptionist
I was told that installation would be February 2026; then April 2026; then June 2026. No scaffolding arrived although panels and batteries had been delivered and laid on my lawn.
A week later the roofer arrived to install panels with help of electrician. Job not completed!
User's recommendation: Make sure that you know who your Project Manager is and keep onto them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Boiler service query
- - Took many tries to reach a human; connected to service about a due boiler; considering cancelling next month insurance.
- - Automated voice cannot take messages.
First instalation was appalling, boiler not level, pipework was shocking and a pile of rubble was left on the bedroom carpet amongst other issues, they were difficult to deal with then but we were assigned a second engineer to rectify the problems, he had to remove the boiler and reconfigure the pipe work, in all honesty the second engineer did a wonderful job. More recently, other than them sending me an email saying my boiler insurance is due for renewal and getting a link to book a boiler service, which I did, I have heared nothing from them whatsoever.
After many attempts to speak to someone, you know, a human, I got through to someone. I explained that I was calling about a boiler service that was due.
He passed me on to someone else that I believed to be part of the service team. She wasn't, as after explaining once again, she asked me if she should connect me to the service team. Obviously, I said yes.
Once connected, there was an automated voice telling me that Katie Johnson cannot take voice messages. Considering cancelling the insurance policy that's up for renewal next month.
- Trying to think of any
- Cannot speak to anyone in person
Preferred solution: Someone to talk to
User's recommendation: Be wary
London, England
I have spent hours on the phone trying...
- - The staff has not responded about the installation; promised an engineer at 09:00, but nothing has happened since March.
I have spent hours on the phone trying to get my installation finished. [PERSON_NAME] is handling my case but he never responds or contacts me.
Today at 09.00 this morning I was told that he would book an engineer to install cables that I have been waiting for since March and contact me!
Still waiting
Has an engineer been booked? What date?
I really have had a shocking experience with glow green
User's recommendation: Installation team, excellent but customer service shocking
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saxmundham, Suffolk
Query on graphics
Installation was satisfactory except I had to supply my own scaffolder.After service still in consideration as its the weekend I would expect a call or resolution Monday
Still waiting for an answer. I have also completed updates on graphics.
It's a bright, sunny day; just 1.4 kWh off panels. Must be to do with the app?!???
- Irritation
- No feedback
Preferred solution: Answers yo my original queries
Peterborough, Peterborough
Engineer
- - Fourth time I waited in for an engineer.
- - Last three appointments no one arrived.
- - I called to check the engineer is on his way.
This is the fourth time I have waited for an engineer. Last three appointments, no one arrived.
I just called to check if the engineer is on his way. I cannot speak to the engineer as the person who deals with appointments is at lunch.
Hopefully, they will get the message and contact the engineer to call and update me. If he fails to arrive today, I will contact trading standards.
- No pros as yet
- Unreliable
Preferred solution: Apology
User's recommendation: Awful service would not recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stoke-On-Trent, Stoke-On-Trent
F22 error on boiler
Very good service. Knowledgeable operator.
Problem identified and resolved within minutes. Excellent conclusion.
User's recommendation: Identify the services help line
Poulton Le Fylde, Lancashire
To discuss the service plan
- - Caller tried the number six times; options passed; lifetime warranty unresolved.
- - They want email or phone contact to discuss the lifetime warranty.
I have to speak to one of your members of staff about the lifetime warranty. I tried your contact number 6 times.
After 3 or 4 options, the line is disconnecting without solving our warranty plan. I don't know any other number or way to sort out my problem.
I got an offer on my original quote that I can keep the lifetime warranty. Please, how can I contact you by email or through phone to discuss the warranty?
Gateshead, Gateshead
Service engineer did not turn up. Booked for Friday 13th
Unable to contact glow green. No option to speak to an agent.
Sent several emails but non were responded too. Will try and book another boiler service
Service booked for Friday the 13th, but no one turned up. No phone call. Please call me on 0191 422 **** to book another service.
- Unable to speak to someone
Preferred solution: Boiler service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Very poor customer service
- - I have to contact the company to request a boiler service.
- - I pay for the service and get no proactive contact; it is ridiculously poor.
I have to contact company to request a boiler service. I pay for the service, for what?
They should be contacting me.
Next I'll have to contact service engineer myself, ridiculously poor service.
Very disappointed for a company that says it excellent. Don't believe it.
- Poor service
Preferred solution: Apology
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
Service
Can not speak to a human being to arrange a service. Web site wants me to buy product, not what I want. Disgusted with level of contact...
Preferred solution: Full refund
User's recommendation: Do not use this company
Cardiff, Cardiff
Trying to get in touch with you to service my boiler
Customer service is nonexistent. Trying to reach someone over the phone is terrible; it's all automated or online.
Whatever I try, I get no response. Terrible service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy boiler
- - Cannot reach a live person on the contact number.
- - Two emails sent; neither answered.
- - First time having problems with Glow Green; disappointed.
It is impossible to speak to a LlVE person on the contact number given on their website, I have sent 2 emails of which neither have been answered - first time I have experienced any problems with Glow Green but I am disappointed in them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cowley, Oxfordshire
BOILER IS NOT PROPERLY WORK
Hello sir/Madam
I Bhim limbu 14 harebell crescent Dudley DY1 3PH
I would like to require service for MY bOILER PLEASE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot find my policy documents to book a service for my boiler
- - Customer cannot locate their policy and requests a copy be forwarded.
- - The policy copy is needed to book a boiler service.
Dear sirs
As we are due for a boiler service but cannot find our policy? Can you kindly
forward a copy of my policy again so I can book my boiler service please?
Kind regards
Choi Tang
Preferred solution: Response about my yearly boiler service which I am covered by them.
User's recommendation: I bought the boiler through Glow green and we are trying hard to book a yearly boiler service which we are paying our insurance monthly, we send an email still no reply, they need to take their customer more seriously.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService for my boiler is required.
- - Glow Green has been very good; five stars given.
- - They are unsure if they are requesting a boiler service in the right place and may have to wait.
Not even sure I am requesting a boiler service in the right place ?? Glow Green has always been very good hence the 5 stars, guessing I just have to wait to see if I get an appointment ??? Just wish I could just ring them !
User's recommendation: Normally a great service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI trying hard to book My yearly boiler service which I am currently insure by them, but we just cannot get through to them.
I feel like looking for another company that can be covered by the insurance and can be easier to get through.
Preferred solution: Better customer service
Companies Similar to Glow Green
WarmZilla
Claim Justice
“Letter June 5, 2025 giving me good news that they located my money and were ready to send. They needed...“
ChexSystems
“All phone number on the website not working. took 45 mins to get email temporary password and the...“
NC Quick Pass
“$1.68 quickpass ticket , $6.00 "fees" for being late with the payment ??? never missed paying a ticket...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.